Look, we get it - nobody actually enjoys reading privacy policies. But here at Yorven Quinthalix, we think you deserve to know exactly what we're doing with your info. So we've tried to make this as straightforward as possible, without all the legal jargon that makes your eyes glaze over.
What Information We Actually Collect
When you book a room or use our services, we'll need some basic stuff from you. Think of it as the usual - your name, email, phone number, billing address, and payment details. If you're joining our loyalty program or making a spa appointment, we might ask for a bit more, like your preferences or special dates you're celebrating.
We also collect info automatically when you browse our website - things like your IP address, browser type, and which pages you're checking out. It's pretty standard stuff that helps us understand how people use our site and make it better.
How We Use Your Information
Processing your bookings and making sure your stay goes smoothly
Sending you confirmation emails and updates about your reservation
Handling payments securely through our trusted partners
Improving our services based on what guests tell us
Sending you special offers if you've said that's cool with you
Keeping our property safe and secure for everyone
Who We Share Your Data With
We're not in the business of selling your info to random companies. That's just not our style. But we do work with some trusted partners who help us run the hotel smoothly.
Payment processors handle your credit card info securely - we never actually see your full card details. Our reservation system provider helps manage bookings. If you use valet parking, well, our parking team needs to know your vehicle info. Makes sense, right?
We'll also share info if the law requires it or if we need to protect our rights and property. But that's about it - we keep your details in-house as much as possible.
Cookies and Tracking
Yeah, we use cookies - and not the chocolate chip kind, unfortunately. These little bits of code help us remember your preferences and see how people navigate our website. Most browsers accept cookies automatically, but you can disable them if you want. Just know that some parts of our site might not work as smoothly.
We also use analytics tools like Google Analytics to understand visitor patterns. It's anonymous data that helps us figure out what's working and what needs improvement.
Your Rights and Choices
Your data is yours, and we respect that. Under Canadian privacy laws, you've got some solid rights here. You can ask us what info we have about you, request corrections if something's wrong, or ask us to delete your data (though we might need to keep some stuff for legal reasons).
Don't wanna receive our marketing emails anymore? No hard feelings - just click the unsubscribe link at the bottom of any email we send. You'll still get important stuff about your bookings, but we'll stop sending the promotional stuff.
If you want to exercise any of these rights, just shoot us an email at info@yorvenquinthalix.info and we'll get back to you within a reasonable timeframe.
How We Keep Your Info Safe
Security's a big deal for us. We use industry-standard encryption for all sensitive data, especially payment info. Our systems are regularly updated and monitored, and only authorized staff members can access guest information - and only when they need it to do their jobs.
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. It's just the reality of the digital world we live in.
Third-Party Links
Our website might link to other sites from time to time - maybe local attractions or partner businesses. Once you click on those links, you're on their turf, and their privacy policies apply. We can't be responsible for how they handle your info, so it's worth checking their policies out if you're concerned.
Changes to This Policy
Look, we might need to update this policy from time to time as laws change or our practices evolve. When we make significant changes, we'll let you know by posting a notice on our website or sending you an email if you're a registered guest.
It's probably worth checking back here occasionally to stay in the loop. The "Last Updated" date at the top tells you when we last made changes.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect personal info from kids. If you're a parent and think your child has given us their info, please reach out and we'll delete it promptly.
International Guests
We're based in Canada, so your info is processed here according to Canadian privacy laws. If you're visiting from another country, your data might be transferred here and subject to our laws. By using our services, you're cool with that transfer. We comply with applicable international data protection regulations where required.
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously - don't hesitate to reach out.
Get in Touch
Email: info@yorvenquinthalix.info
Phone: (416) 555-7890
Address: 1250 Bay Street, Toronto, ON M5R 2A5, Canada
Thanks for taking the time to read through this. We know it's not exactly thrilling stuff, but protecting your privacy matters to us.